Ten years ago, I took on a physician leadership position at my health authority that gave me a glimpse into the workings of its hospitals.
During a particular meeting that has remained burned into my memory, the department head for medicine was shaking his head in disbelief at having to state the obvious: “Why is it that every year, just like snow in winter, we know flu is coming, and yet every year flu catches us by surprise?”
The room fell silent.
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